Terms of Service

Boardroom Revenue Control OS · Last updated 8 August 2026

These terms govern use of Boardroom Revenue Control OS ("Boardroom", "the service", "we"), operated by Boardroom Digital Intelligence F.Z.C. By creating a workspace or using the service, the business doing so ("customer", "you") accepts these terms.

What the service is

Boardroom is business software. It connects a customer's own messaging channels, CRM and calendar, answers the people who contact that customer, qualifies those enquiries, follows them up, books meetings, and reports on the result. The AI assistant acts on the customer's behalf and inside limits the customer configures.

Boardroom does not replace the customer's CRM. Where a CRM is connected it remains the customer's system of record; Boardroom writes leads and conversations into it.

Accounts and access

• A workspace belongs to the business that created it. The workspace owner controls who else has access and at what level.
• Access levels are owner, admin, operator and viewer. Each sees a different amount of the workspace, and the owner is responsible for granting them appropriately.
• Customers are responsible for keeping their own credentials secure and for activity carried out under their accounts.
• Boardroom staff access a customer workspace only when the owner grants it, and that access is recorded.

What the customer is responsible for

The customer decides what the assistant says on their behalf, and remains responsible for it. In particular the customer is responsible for:

• the accuracy of the services, prices and business rules they configure;
• having a lawful basis to message the people they message;
• complying with the rules of each channel they connect — including Meta's policies for WhatsApp, Instagram and Messenger, and the terms of their CRM provider;
• reviewing what the assistant does on their behalf, particularly in the first days of use.

Acceptable use

The service may not be used to:

• send unsolicited bulk messages, or message people who have not contacted the customer first where the channel forbids it;
• impersonate another business or person, or conceal that a message came from the customer's business;
• handle content that is unlawful, or that a connected provider prohibits;
• attempt to reach another customer's workspace or data, or to circumvent the service's access controls;
• resell or expose the service's provider integrations as a standalone product without a partner agreement.

We may suspend a workspace that breaches this section, and will say why.

AI output

Replies, summaries, qualifications and reports are generated by AI systems. They can be wrong. The service is built so that mistakes are visible rather than hidden — a reply counts as delivered only when the channel confirms it, anything unsent stays visibly a draft, and failures are written to an audit record — but the customer should treat AI output as the work of a capable new employee rather than as verified fact, and should not rely on it alone for legal, financial, medical or safety decisions.

Figures shown in demonstration workspaces and on our public pages are illustrative and marked as demonstration data. They are not any customer's real performance.

Third-party services

Boardroom connects to services the customer already uses or asks us to use — messaging platforms, CRMs, calendars, AI and voice providers. Those services have their own terms, and their availability is outside our control. If a provider changes its rules, withdraws access or suffers an outage, the affected part of Boardroom may stop working until it is restored.

Fees, usage and billing

• Subscription fees are billed in advance for the period chosen. Usage-based charges — such as voice minutes, AI usage or content generation — are billed for what was used.
• Prices, included allowances and overage rates are those shown at the time of purchase.
• Fees are exclusive of taxes unless stated otherwise. The customer is responsible for any taxes applicable in their jurisdiction.
• Paid periods already begun are not refunded, except where required by law or where we have failed to provide the service.
• If payment fails, we will ask before suspending anything. Data is not deleted at the moment of suspension.

Data

How data is collected, used, stored and deleted is set out in the Privacy Policy, which forms part of these terms. In short: each workspace is isolated from every other, provider credentials are held server-side and never sent to a browser, and the customer can request export or deletion of their data.

Availability

We aim to keep the service available continuously, and we deploy changes without scheduled downtime wherever possible. We do not currently offer a contractual uptime guarantee; if a specific service level is required, it must be agreed separately in writing.

Intellectual property

Boardroom and its software remain ours. The customer's data, their configuration, and the content generated for them remain theirs. The customer grants us only the permission needed to run the service for them — to process their data, call the providers they connected, and keep backups.

Liability

The service is provided as it is. To the extent the law allows, we are not liable for indirect or consequential loss, lost profit, lost business or lost data, and our total liability in any twelve-month period is limited to the fees paid by that customer in that period. Nothing here excludes liability that cannot lawfully be excluded.

Ending the agreement

• A customer may stop using the service at any time; the current paid period runs to its end.
• We may end the agreement for a serious or repeated breach of these terms, having told the customer what the breach is.
• After the agreement ends, the customer may request an export of their data. We then delete it on the schedule set out in the Privacy Policy.

Changes to these terms

We may update these terms as the service changes. Material changes will be notified to workspace owners before they take effect, and the date at the top of this page always shows the current version.

Governing law

These terms are governed by the laws of the United Arab Emirates, and the courts of the emirate in which Boardroom Digital Intelligence F.Z.C is registered have jurisdiction, unless a mandatory law in the customer's own country provides otherwise.

Contact

Questions about these terms: boardroom.gen@gmail.com.

These terms describe how the service actually works and are written to be read. They are not legal advice, and they have not been reviewed by a lawyer on the customer's behalf. Before relying on them for a large contract, have them checked against your own requirements.